We will never knowingly send out defective goods. However, if you are not happy with your goods for any reason they may be returned for a full refund or exchange within 14 days of receipt. We recommend that you return the goods by means which allow you to track their return and which insures you for their value. We do not accept liability for goods that are damaged or lost during the shipment to us. The goods are your responsibility until they reach us. The cost of returning goods is your responsibility. Please use the following address for returns:
BASIC SIX LIMITED
31 Castellain Road
Please also include your full name and address, telephone number, email and reason for return. Thank you.