FAQ

What payment options do you have?

   
We accept Visa, Mastercard, American Express and Paypal. Payments are processed by Stripe and Paypal.  You can also pay using Paypal by using either your existing Paypal account or most credit and debit cards. We do not store your card or bank details.
 

When will my order be shipped?

Orders placed before 4 pm on a working day are usually shipped the same day.  

Can I track my order?

No, unfortunately we do not offer this service.

 

Do you keep all items in stock?

At times of high demand, stock levels can drop quickly. Returning an item to stock normally takes between 8 and 16 working days. We shall keep you informed by email of the progress and estimated arrival date. We hope that you will understand.
 

Will I get an order confirmation?

Yes, we shall email you a confirmation of your order. If you didn't receive an email, please check your spam box. If you still don't receive a notification it means something must have gone wrong. Please email: shop@basicsix.co.uk with your name and order number. We will attempt to solve the problem as soon as possible.
 

Can I make changes to my order?

You can only make changes to your order up until the point when you confirm your order in the checkout process. Please contact us as soon as possible if you need to make a change after you have completed your order.
 

Can I order wholesale or bulk purchases?

Yes. If you contact us via this email: wholesale@basicsix.co.uk explaining to us exactly what you would like to know, we will contact you within 24 hours with answers to your questions.
 

Can you tell me something about your T-shirts?

We would love to. Our T-shirts are soft and comfortable, are good for the environment, good for your body and of a high quality. We source our t-shirts from a manufacturer that cares about people and the environment. This is proven by the standards their t-shirts carry.
Fair Wear Foundation:
     
"Fair Wear Foundation works with brands, factories, trade unions, NGOs and sometimes governments to verify and improve workplace conditions in 11 production countries in Asia, Europe and Africa. FWF keeps track of the improvements made by the companies it works with. And through sharing expertise, social dialogue and strengthening industrial relations, FWF increases the effectiveness of the efforts made by companies. FWF’s more than 80 member companies represent over 120 brands, and are based in Europe; member products are sold in over 20,000 retail outlets in more than 80 countries around the world. Change requires a major joint effort. We therefore invite companies to join FWF and make a difference." The Fair Wear Foundation.
 
Global Organic Textile Standard (GOTS):
"The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain."  globalstandard.org
This aims to ensure that textiles are organic, that they are harvested, manufactured and labelled in a socially and environmentally responsible manner. This protects farmers, the environment, manufactures and us and ensures, for example, that farmers are not harming themselves and the land they work on by using dangerous chemicals or that manufacturers are not using such things as toxic heavy metals in any part of the process.
As a result the products we sell are of better quality, are better for you to wear next to your skin and are better for the future of our planet. After all, aviation is not perceived to be a very green form of transport so every little bit we can do in its favour helps. Jet engines are becoming cleaner and more efficient all the time and global aviation pollutes less than global shipping. We hope you enjoy wearing our products as much as we have enjoyed designing them.
Global Organic Textile Standard - GOTS - Badge          Fair Wear Foundation Badge Carbon Trust BadgeOEKO-TEX Badge